ProSoft Technology ProLinx S3964R User Manual download pdf (Page 69)

Support, Service & Warranty MVI56-S3964RT ♦ TControlLogix PlatformT

TSiemens 3964R ProtocolT

ProSoft Technology, Inc. Page 69 of 78

6.2.1 All Product Returns

1 In order to return a Product for repair, exchange or otherwise, the Customer

must obtain a Returned Material Authorization (RMA) number from ProSoft

and comply with ProSoft shipping instructions.

2 In the event that the Customer experiences a problem with the Product for

any reason, Customer should contact ProSoft Technical Support at one of the

telephone numbers listed above in Section A. A Technical Support Engineer

will request several tests in an attempt to isolate the problem. If after these

tests are completed, the Product is found to be the source of the problem,

ProSoft will issue an RMA.

3 All returned Products must be shipped freight prepaid, in the original shipping

container or equivalent, to the location specified by ProSoft, and be

accompanied by proof of purchase. The RMA number is to be prominently

marked on the outside of the shipping box. Customer agrees to insure the

Product or assume the risk of loss or damage in transit. Products shipped to

ProSoft without an RMA number will be returned to the Customer, freight

collect. Contact ProSoft Technical Support for further information.

4 Out of warranty returns are not allowed on RadioLinx accessories such as

antennas, cables, and brackets.

The following policy applies for Non-Warranty Credit Returns:

A 10% Restocking Fee if Factory Seal is

not broken

B 20% Restocking Fee if Factory Seal is broken

ProSoft retains the right, in its absolute and sole discretion, to reject any non-

warranty returns for credit if the return is not requested within three (3) months

after shipment of the Product to Customer, if the Customer fails to comply with

ProSoft's shipping instructions, or if the Customer fails to return the Product to

ProSoft within six (6) months after Product was originally shipped.

6.3 Procedures for Return of Units Under Warranty

1 A Technical Support Engineer must pre-approve all product returns.

2 Module is repaired or replaced after a Return Material Authorization Number

is entered and a replacement order is generated.

3 Credit for the warranted item is issued within 10 business days after receipt of

product and evaluation of the defect has been performed by ProSoft. The

credit will only be issued provided the product is returned with a valid Return

Material Authorization Number and in accordance with ProSoft's shipping

instructions.

April 17, 2008

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ProSoft Technology ProLinx S3964R User Manual Page 69