Prosoft-technology MVI69-MCM User Manual download pdf (Page 157)

MVI69-MCM ♦ CompactLogix or MicroLogix Platform Support, Service & Warranty

Modbus Communication Module User Manual

ProSoft Technology, Inc. Page 157 of 167

March 22, 2011

6.1 Return Material Authorization (RMA) Policies and Conditions

The following Return Material Authorization (RMA) Policies and Conditions

(collectively, "RMA Policies") apply to any returned product. These RMA Policies

are subject to change by ProSoft Technology, Inc., without notice. For warranty

information, see Limited Warranty (page 159). In the event of any inconsistency

between the RMA Policies and the Warranty, the Warranty shall govern.

6.1.1 Returning Any Product

a) In order to return a Product for repair, exchange, or otherwise, the

Customer must obtain a Return Material Authorization (RMA) number

from ProSoft Technology and comply with ProSoft Technology shipping

instructions.

b) In the event that the Customer experiences a problem with the Product for

any reason, Customer should contact ProSoft Technical Support at one of

the telephone numbers listed above (page 155). A Technical Support

Engineer will request that you perform several tests in an attempt to

isolate the problem. If after completing these tests, the Product is found to

be the source of the problem, we will issue an RMA.

c) All returned Products must be shipped freight prepaid, in the original

shipping container or equivalent, to the location specified by ProSoft

Technology, and be accompanied by proof of purchase and receipt date.

The RMA number is to be prominently marked on the outside of the

shipping box. Customer agrees to insure the Product or assume the risk

of loss or damage in transit. Products shipped to ProSoft Technology

using a shipment method other than that specified by ProSoft Technology,

or shipped without an RMA number will be returned to the Customer,

freight collect. Contact ProSoft Technical Support for further information.

d) A 10% restocking fee applies to all warranty credit returns, whereby a

Customer has an application change, ordered too many, does not need,

etc. Returns for credit require that all accessory parts included in the

original box (i.e.; antennas, cables) be returned. Failure to return these

items will result in a deduction from the total credit due for each missing

item.

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Prosoft-technology MVI69-MCM User Manual Page 157