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Support, Service & Warranty RLXIC-EH ♦ Intelligent Cellular
User Manual RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks
ProSoft Technology, Inc. Page 101 of 111
May 29, 2009
11 Support, Service & Warranty
In This Chapter
How to Contact Us: Technical Support................................................101
Return Material Authorization (RMA) Policies and Conditions.............102
LIMITED WARRANTY.........................................................................103
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and contents of file
o Module Operation
o Configuration/Debug status information
o LED patterns
2 Information about the processor and user data files as viewed through and
LED patterns on the processor.
3 Details about the serial devices interfaced, if any.
11.1 How to Contact Us: Technical Support
Internet
Web Site: www.prosoft-technology.com/support
E-mail address: support@prosoft-technology.com
Asia Pacific
+603.7724.2080, support.asia@prosoft-technology.com
Languages spoken include: Chinese, English
Europe (location in Toulouse, France)
+33 (0) 5.34.36.87.20, support[email protected]
Languages spoken include: French, English
North America/Latin America (excluding Brasil) (location in California)
+1.661.716.5100, support@prosoft-technology.com
Languages spoken include: English, Spanish
For technical support calls within the United States, an after-hours answering system allows pager
access to one of our qualified technical and/or application support engineers at any time to answer
your questions.
Brasil (location in Sao Paulo)
+55-11-5084-5178, eduardo@prosoft-technology.com
Languages spoken include: Portuguese, English
- RLXIC-EH 1
- Important Notice 2
- Safety and Hazards 2
- Limitation of Liability 2
- Patents 3
- Your Feedback Please 3
- Contents 5
- 1.1 ALEOS™ 8
- 1.2 AceWare™ 8
- 1.2.1 Modem Doctor 9
- 1.4 GSM Communication 11
- 2 Specifications 13
- 2.2 Power Connector 15
- 3.1 Installing the SIM 17
- 3.1.1 Before you start 17
- 3.1.2 Opening the Case 18
- 3.1.4 Insert the SIM 18
- 3.2 Configuring the APN 19
- 3.2.1 Start AceManager 19
- 3.2.2 Connect to the Modem 20
- 3.2.3 Enter the APN 20
- 4.1 Connecting to Power 22
- 4.3 Indicator Lights 23
- 4.3.1 RSSI LED Ranges 24
- 4.3.2 Light Patterns 24
- 4.4 Mounting 24
- 4.5 Connecting Antennas 26
- 5 Configuring your RLXIC-EH 27
- 5.1 Using AceManager 28
- 5.1.1 Start AceManager 28
- ALUE column 29
- 5.2 Using Templates 30
- OAD button on the toolbar 31
- EMPLATE 33
- ADIOLINX 34
- 5.3.1 AT Commands 36
- 6.2.1 Set the Port Type 38
- TART > CONTROL PANEL 40
- YSTEM icon 40
- ETWORK ADAPTERS 41
- in front of MODEMS 42
- 2332 by default) 45
- Utility 46
- 7.1.1 Basic Modes 47
- 7.1.2 Serial Modes 47
- 7.1.3 Data Communication 48
- 7.2 Basic Modes 48
- 7.2.1 AT Mode 48
- 7.3 Serial Modes 49
- 7.3.1 PPP 49
- 7.3.2 SLIP 50
- 7.3.3 UDP Auto Answer 51
- 7.3.4 TCP and TCP Pad 52
- 7.3.5 Hybrid Mode 53
- 7.4 Data Communication 53
- 7.4.2 Basic Routing 55
- 7.5 Keepalive 58
- 7.5.1 Configuring Keepalive 59
- 8 IP Manager 61
- 8.3 Dynamic Names 63
- 10 16992 bytes 64
- 30 5664 bytes 64
- 60 2832 bytes 64
- 500 339.84 bytes 64
- 8.4.2 Eairlink.com 65
- 8.5 Understanding DNS 65
- 8.5.1 Configuring DNS 65
- 9.1.2 SNMP Traps 67
- 9.2 SNMP Configuration 68
- 9.2.1 Listening Port 68
- 9.2.2 Security Level 68
- 9.2.4 Trap Destination 69
- 9.2.5 Community String 69
- 9.3.1 Display Responses 73
- 9.3.2 Product ID 73
- 10 Configuration Commands 75
- 10.2 Status 77
- 10.3 Common 79
- 10.3.1 Misc (Miscellaneous) 79
- 10.3.2 DNS 84
- 10.3.3 Dynamic IP 85
- 10.3.4 PPP/Ethernet 87
- 10.3.5 SMTP 89
- 354 = send in progress 90
- 250 = sent ok 90
- 10.3.6 Other 91
- 10.3.7 Firewall 94
- 10.3.8 Port Forwarding 96
- 10.4 Logging 97
- 10.5 Cellular 99
- In This Chapter 101
- 11.2.1 All Product Returns: 102
- 11.3 LIMITED WARRANTY 103
- 11.3.8 No Other Warranties 107
- 11.3.9 Allocation of Risks 107
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