Prosoft-technology 5205-DFNT-PDPS User Manual download pdf (Page 53)

Support, Service & Warranty PDPS ♦ ProLinx Gateway

PROFIBUS DP Slave

ProSoft Technology, Inc. Page 53 of 61

December 31, 2008

6 Support, Service & Warranty

In This Chapter

 How to Contact Us: Technical Support..................................................53

 Return Material Authorization (RMA) Policies and Conditions...............54

 LIMITED WARRANTY...........................................................................55

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and contents of file

o Module Operation

o Configuration/Debug status information

o LED patterns

2 Information about the processor and user data files as viewed through and

LED patterns on the processor.

3 Details about the serial devices interfaced, if any.

6.1 How to Contact Us: Technical Support

Internet

Web Site: http://www.prosoft-technology.com/support

E-mail address: support@prosoft-technology.com

Asia Pacific

+603.7724.2080, support.asia@prosoft-technology.com

Languages spoken include: Chinese, English

Europe (location in Toulouse, France)

+33 (0) 5.34.36.87.20, support[email protected]

Languages spoken include: French, English

North America/Latin America (excluding Brasil) (location in California)

+1.661.716.5100, support@prosoft-technology.com

Languages spoken include: English, Spanish

For technical support calls within the United States, an after-hours answering system allows pager

access to one of our qualified technical and/or application support engineers at any time to answer

your questions.

Brasil (location in Sao Paulo)

+55-11-5084-5178 , ed[email protected]

Languages spoken include: Portuguese, English

1 2 ... 48 49 50 51 52 53 54 55 56 57 58 59 60 61

No comments

Prosoft-technology 5205-DFNT-PDPS User Manual Page 53