Prosoft-technology 5205-DFNT-PDPS User Manual download pdf (Page 54)

PDPS ♦ ProLinx Gateway Support, Service & Warranty

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Page 54 of 61 ProSoft Technology, Inc.

December 31, 2008

6.2 Return Material Authorization (RMA) Policies and Conditions

The following RMA Policies and Conditions (collectively, "RMA Policies") apply to

any returned Product. These RMA Policies are subject to change by ProSoft

without notice. For warranty information, see "Limited Warranty". In the event of

any inconsistency between the RMA Policies and the Warranty, the Warranty

shall govern.

6.2.1 All Product Returns:

a) In order to return a Product for repair, exchange or otherwise, the

Customer must obtain a Returned Material Authorization (RMA) number

from ProSoft and comply with ProSoft shipping instructions.

b) In the event that the Customer experiences a problem with the Product for

any reason, Customer should contact ProSoft Technical Support at one of

the telephone numbers listed above (page 53). A Technical Support

Engineer will request that you perform several tests in an attempt to

isolate the problem. If after completing these tests, the Product is found to

be the source of the problem, we will issue an RMA.

c) All returned Products must be shipped freight prepaid, in the original

shipping container or equivalent, to the location specified by ProSoft, and

be accompanied by proof of purchase and receipt date. The RMA number

is to be prominently marked on the outside of the shipping box. Customer

agrees to insure the Product or assume the risk of loss or damage in

transit. Products shipped to ProSoft using a shipment method other than

that specified by ProSoft or shipped without an RMA number will be

returned to the Customer, freight collect. Contact ProSoft Technical

Support for further information.

d) A 10% restocking fee applies to all warranty credit returns whereby a

Customer has an application change, ordered too many, does not need,

etc.

6.2.2 Procedures for Return of Units Under Warranty:

A Technical Support Engineer must approve the return of Product under

ProSoft's Warranty:

a) A replacement module will be shipped and invoiced. A purchase order will

be required.

b) Credit for a product under warranty will be issued upon receipt of

authorized product by ProSoft at designated location referenced on the

Return Material Authorization.

6.2.3 Procedures for Return of Units Out of Warranty:

a) Customer sends unit in for evaluation

b) If no defect is found, Customer will be charged the equivalent of $100

USD, plus freight charges, duties and taxes as applicable. A new

purchase order will be required.

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